Refund policy

We grant consumers a 14-day right of return. This means that, as a consumer, you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unused, with labels attached and in its original packaging. You will also need the receipt or another proof of purchase.

To start a return, contact us at info@argentium-shop.com. Alternatively, you may complete and send us the model withdrawal form (English version on page 2).

Returns must be sent to:

Aureon Systems GmbH
Kurfürst-Max-Siedlung 1b
82377 Penzberg
Germany

If your return is accepted, we will provide instructions on how and where to send your parcel. You are responsible for the direct cost of returning the goods. Items returned without first requesting a return will not be accepted.

For any return questions, contact us at info@argentium-shop.com.

Damage and other issues

Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you received the wrong item, so that we can assess and resolve the issue.

Exceptions and non-returnable items

Certain items cannot be returned, including custom-cut wire, sheet and chain, perishable goods, custom-made or personalised products, personal care products, hazardous materials, flammable liquids and gases. Contact us if you have questions about a particular item.

Sale items and gift cards cannot be returned.

Exchanges

The fastest way to obtain a different item is to return the item you received. Once the return is accepted, you can purchase the replacement in a separate order.

European Union – 14-day withdrawal period

Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without giving a reason. As described above, the item must be in the same condition in which you received it, unworn, unused, with labels attached and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds

We will notify you once we have received and inspected your return and will tell you whether the refund has been approved. If approved, the refund will be made automatically to your original payment method within 10 business days. Your bank or card provider may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact info@argentium-shop.com.