General Terms and Conditions – Aureon Systems GmbH
Kurfürst-Max-Siedlung 1b · 82377 Penzberg
Version 1.1
Last updated 6 August 2026
Status Updated version
1. Scope
1.1 These General Terms and Conditions (GTC) apply to all orders, deliveries and services of Aureon Systems GmbH, Kurfürst-Max-Siedlung 1b, 82377 Penzberg (the “Provider”), supplied to consumers and business customers in the version valid when the order is placed.
1.2 A consumer within the meaning of these GTC is a natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or independent professional activity (section 13 of the German Civil Code, BGB).
1.3 A business customer within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the course of their trade, business or independent professional activity (section 14 BGB).
1.4 Any differing, conflicting or supplementary terms and conditions of the customer do not form part of the contract unless the Provider has expressly agreed to their application in writing.
2. Contracting party
The purchase contract is concluded with Aureon Systems GmbH, represented by its managing directors Simon Eichbichler & Nikolas Maier, Kurfürst-Max-Siedlung 1b, 82377 Penzberg, registered in the commercial register of the Local Court of Munich under HRB 309146.
The Provider operates the following brands and sales channels:
- Argentium Shop Europe – online shop for precious-metal semi-finished products, alloys and accessories (argentium-shop.eu)
- JFD – Jewelry, Function & Design – jewellery casting, custom manufacturing and design services (jfd-jewelry.com)
3. Formation of the contract
3.1 Product displays in the online shop and quotations do not constitute legally binding offers. They are invitations to place an order (invitatio ad offerendum).
3.2 By clicking “Buy now” or another button indicating an obligation to pay, or by signing and returning a written quotation, the customer submits a binding offer to purchase.
3.3 After the order is received, the customer receives an automatic confirmation email. This only confirms receipt and is not acceptance of the offer. The contract is formed only when the goods are dispatched or when an express written order confirmation is issued (section 151 BGB).
3.4 For custom manufacturing and casting orders (JFD), the contract is formed when the Provider issues a written order confirmation. Quotations are non-binding unless expressly identified as binding. Reasonable changes required by technical progress or legal requirements, and reasonable deviations in shape, colour or weight, remain reserved.
3.5 For custom casting and manufacturing made to customer specifications, the Provider may require a deposit or full advance payment before production begins.
3.6 The Provider retains all ownership rights and rights of exploitation under copyright law in cost estimates, drawings, designs and other technical documents. They may be disclosed to third parties only with the Provider’s prior written consent and must be returned without delay on request.
4. Prices and shipping costs
4.1 Unless stated otherwise, prices are final prices in euros and include statutory VAT. Prices quoted to business customers are exclusive of VAT at the applicable statutory rate.
4.2 For products containing precious metals, in particular silver, gold, platinum or Argentium, the material component of the price is based on the current daily precious-metal quotation published by Bauer-Walser at https://www.bauer-walser.de/aktuelles/edelmetallkurse. The relevant rate is the rate on the date of order confirmation or material provision. A processing and trading surcharge also applies. Prices based on variable precious-metal rates are therefore non-binding, and the final invoice amount may differ from the quotation.
4.3 Shipping charges may be added to the stated prices and are shown clearly during checkout. For business customers, the shipping charges stated in the order confirmation apply, subject to a minimum of EUR 11.90 excluding VAT.
4.4 International deliveries may be subject to customs duties, taxes or import charges. These are borne by the customer and are not included in the purchase price.
4.5 Only the Provider’s or manufacturer’s product description is agreed as the condition of the goods. Public statements, promotions or advertising do not constitute additional contractual specifications. Information in data sheets, brochures and other materials is guidance only and becomes binding only if the Provider expressly agrees in writing. Statements about condition or durability are guarantees only when expressly identified as such.
5. Payment terms
5.1 Available payment methods depend on the type of order:
a) Shop orders (Argentium Shop Europe – standard online-shop products): payment may be available by advance bank transfer, invoice, PayPal, credit card, Apple Pay, Google Pay or Klarna invoice. The methods available for a particular order are displayed during checkout.
b) Casting and custom manufacturing orders (JFD – Jewelry, Function & Design and all individually manufactured or customer-specific orders): available payment methods are stated in the order confirmation. The Provider may require advance bank transfer, a deposit or full advance payment. Where advance payment is agreed, production starts only after full receipt of payment.
5.2 Unless otherwise agreed, invoices are due without deduction within 14 days of receipt. For advance-payment orders, payment is due immediately upon receipt of the order confirmation and invoice. If metals are invoiced separately, they are payable net within 8 days after receipt of the goods.
5.3 In the event of late payment, the Provider may charge default interest at five percentage points above the base rate per year; for business customers, nine percentage points above the base rate under section 288(2) BGB. The Provider may also claim the EUR 40 lump sum under section 288(5) BGB. The customer may prove that a lower loss occurred, and the Provider may prove a higher loss.
5.4 The customer may set off counterclaims only if they have been finally established by a court or acknowledged by the Provider. This restriction does not apply to consumers.
5.5 A right of retention may be exercised only for counterclaims arising from the same contractual relationship. If defects exist, any retained amount must be reasonable in relation to the defects and anticipated cure costs.
5.6 – Business customers only: If facts become known that give reasonable grounds to doubt the customer’s ability or willingness to pay, all outstanding claims become due immediately. The Provider may make further deliveries conditional on advance payment or withdraw from the contract.
6. Delivery and transfer of risk
6.1 Delivery is made to the delivery address provided by the customer, normally using UPS or a comparable carrier.
6.2 Standard online-shop orders are normally delivered within 5–7 business days after formation of the contract and receipt of payment. Custom casting and manufacturing orders are normally delivered within 4–6 weeks after order confirmation, complete provision of materials and full receipt of payment. Delivery times are non-binding unless expressly confirmed as binding. A deadline is met if readiness for dispatch has been notified or the goods have left the warehouse before it expires. Timely receipt of all documents, approvals and releases to be supplied by the customer, and compliance with payment terms, are prerequisites. If these prerequisites are not met on time, deadlines are extended by a reasonable period.
6.3 The risk of accidental loss or deterioration passes to the customer when the goods are handed to the freight forwarder, carrier or other person appointed to perform shipment. For consumers, risk passes only when the goods are handed to the consumer or a person designated by the consumer. If dispatch is delayed for reasons attributable to the customer, risk passes on the date the goods are ready for dispatch.
6.4 If an ordered product is unavailable because, through no fault of its own, the Provider has not received supplies, the Provider may withdraw from the contract. The customer will be informed promptly and payments already made will be refunded without delay.
6.5 Events of force majeure, including natural disasters, pandemics, strikes, lockouts, operational disruption, official orders, raw-material shortages or transport disruption, entitle the Provider to a reasonable extension or, if the impediment is not merely temporary, to withdraw. This also applies where such events affect suppliers or arise during an existing delay.
6.6 Partial deliveries: The Provider may make partial deliveries where reasonable for the customer. Each partial delivery may be invoiced separately. Partial deliveries to consumers require prior agreement.
7. Right of withdrawal – consumers only
7.1 Consumers within the meaning of section 13 BGB have a statutory right of withdrawal.
7.2 Exclusion of the right of withdrawal: In particular, no right of withdrawal exists for goods that are not prefabricated and whose manufacture depends on an individual selection or determination by the consumer, or that are clearly tailored to the consumer’s personal needs (section 312g(2) no. 1 BGB). This particularly applies to custom casting and manufacturing orders at JFD – Jewelry, Function & Design made to customer specifications, using customer-owned material or to individual measurements and designs.
Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving a reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, take possession of the goods. For several goods ordered together, it begins when you or the designated third party take possession of the last item.
To exercise your right of withdrawal, you must inform us at:
Aureon Systems GmbH
Kurfürst-Max-Siedlung 1b
82377 Penzberg
Germany
Phone: +49 173 1606010
Email: info@argentium-shop.com
You must make a clear statement, for example by a letter sent by post or by email, informing us of your decision to withdraw. You may use the model form below, but this is not mandatory. To meet the deadline, it is sufficient to send the notice before the withdrawal period expires.
Effects of withdrawal
If you withdraw, we will reimburse all payments received from you, including delivery costs except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us. Reimbursement will be made without undue delay and no later than fourteen days after we receive your notice of withdrawal. We will use the same means of payment used for the original transaction unless expressly agreed otherwise; you will not incur fees for the reimbursement.
We may withhold reimbursement until we receive the goods back or until you provide evidence that you returned them, whichever occurs first.
You must return or hand over the goods without undue delay and no later than fourteen days after informing us of the withdrawal. The deadline is met if you dispatch the goods before the fourteen-day period expires. You bear the direct cost of returning the goods.
You are liable for any loss in value only where it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
– End of withdrawal instructions –
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: Aureon Systems GmbH, Kurfürst-Max-Siedlung 1b, 82377 Penzberg, Germany
Email: info@argentium-shop.com
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / provision of the following service (*):
- Ordered on: __________ / received on: __________
- Name of consumer(s): __________
- Address of consumer(s): __________
- Signature of consumer(s), only for paper notices: __________
- Date: __________
(*) Delete as appropriate.
Business customers: No statutory right of withdrawal exists where the buyer is a business customer within the meaning of section 14 BGB and enters into the contract in the course of their trade, business or independent professional activity.
8. Retention of title
8.1 The goods remain the Provider’s property until the purchase price has been paid in full.
8.2 Extended retention of title – business customers only: The goods remain the Provider’s property until all claims arising from the ongoing business relationship have been settled in full. In the event of breach, particularly late payment, the Provider may withdraw and demand return of the goods. If the value of securities exceeds secured claims by more than 20%, the Provider will release securities of its choice.
8.3 Resale – business customers only: The customer may resell retained-title goods in the ordinary course of business while not in default. Pledging or transfer by way of security is prohibited. The customer hereby assigns to the Provider all claims against third parties arising from resale up to the invoice amount including VAT, whether resale occurs before or after processing. The Provider accepts the assignment. The customer remains authorised to collect while meeting payment obligations and while no insolvency application has been filed. That authorisation is revoked upon default, and the Provider may then collect the claim itself.
8.4 Processing – business customers only: Processing of retained-title goods is carried out in the Provider’s name and on its behalf. If combined or processed with property of others, the Provider acquires co-ownership of the new item in proportion to the value of its goods at the time of processing. The same applies to mixing.
8.5 Third-party access – business customers only: The customer must promptly notify the Provider in writing of third-party access, seizure, damage or destruction, identify the Provider’s ownership and assist in enforcing it. Changes of possession or business address must also be reported promptly.
8.6 Insurance – business customers only: The customer must store the goods carefully and insure them at its own expense against fire, theft, water and other risks. Insurance claims relating to the goods are assigned to the Provider up to the amount of the Provider’s claims, and the Provider accepts that assignment.
9. Warranty and defects
9.1 Statutory warranty rights apply. For consumers, the limitation period for defect claims is two years from delivery.
9.2 Business customers: The warranty period is one year from transfer of risk (section 438(1) no. 3 BGB). This does not apply to the cases in section 438(1) nos. 1 and 2 BGB, fraudulent concealment, intent, gross negligence or injury to life, limb or health; statutory periods apply in those cases. The shortened periods also apply to damages claims connected with a defect, regardless of legal basis.
9.3 Business customers must notify obvious defects in writing without undue delay and no later than seven business days after delivery, and hidden defects immediately after discovery (section 377 of the German Commercial Code, HGB). Failure to give notice constitutes approval of the goods. The customer bears the burden of proof for all claim requirements, including the defect, time of discovery and timeliness of notice.
9.4 Natural material changes, including silver tarnish, patina and oxidation, and customary craft tolerances in cast products are not defects. Claims do not arise for insignificant deviations from the agreed condition or insignificant impairment of usability.
9.5 The Provider initially cures defects, at its choice, by repair or replacement. Consumers may choose repair or replacement in accordance with statutory rules. If cure fails or is refused, the customer may reduce the price or withdraw. A business customer may not withdraw for an insignificant breach.
9.6 Notice following resale – business customers only: The customer must promptly inform the Provider of defect complaints by its buyers and wait a reasonable period for the Provider’s decision on cure before beginning repairs, promising replacement or claiming that the chosen cure is unreasonable. The disputed product must be sent in on request.
9.7 No additional condition guarantees on resale – business customers only: If goods are resold to private consumers, the customer must not give guarantees extending beyond the Provider’s product description.
9.8 No warranty is given for damage caused by unsuitable or improper use, incorrect assembly by the customer or third parties, natural wear, incorrect or negligent treatment, unsuitable operating materials or chemical, electrochemical or electrical influences, unless attributable to the Provider.
10. Limitation of liability
10.1 The Provider has unlimited liability for injury to life, limb or health and for damage caused intentionally or by gross negligence, including intent or gross negligence of legal representatives or agents.
10.2 For gross negligence by non-managerial employees, liability for property damage and financial loss is limited to the loss typically foreseeable under the contract.
10.3 For slightly negligent breach of an essential contractual obligation, meaning an obligation whose performance enables proper execution of the contract and on which the other party may regularly rely, liability is limited to the loss typically foreseeable under the contract.
10.4 Liability for slight negligence is otherwise excluded. This exclusion does not apply to consumers where statutory liability applies without restriction.
10.5 These limits do not apply to mandatory statutory liability, including under the German Product Liability Act, or to express guarantees.
10.6 Where the Provider’s liability is excluded or limited, the same applies to personal liability of its employees, workers, representatives, corporate bodies and agents.
10.7 In cases of ordinary negligence, liability for indirect and unforeseeable loss, production or use downtime, lost profit, lost savings and financial loss arising from third-party claims is excluded, except for injury to life, limb or health. This does not apply to consumers.
11. Special terms for casting and manufacturing orders
Clauses 11.1 to 11.12 apply exclusively to business-to-business transactions with customers under section 14 BGB unless a clause expressly states otherwise.
11.1 As-cast condition: Unless expressly agreed in writing, cast products are supplied as raw castings without grinding, polishing, stone setting or plating. The customer is responsible for further processing. Insignificant deviations from the agreed condition or usability do not give rise to defect claims.
11.2 Model and mould risk: The customer bears the risk for models, waxes, print files and moulds supplied or commissioned by it, including rubber and silicone moulds. The Provider is not liable for defects caused by faulty or unsuitable model data. Heat- or pressure-sensitive and hollow models can be moulded only in silicone. If this is not disclosed when the order is placed, liability for damage during rubber moulding is excluded. Liability for loss of a model is limited to its material value and in all cases to EUR 150 per model.
11.3 Carving wax, plotter wax and CAD wax models: Casting from carving wax, plotter wax or CAD/CAM wax models is carried out solely at the customer’s risk. The Provider recommends making a paid silicone mould. If the customer insists on direct casting from the wax model, the Provider excludes liability, including for defect complaints, to the extent permitted by law. The customer acknowledges that flawless casting cannot be expected from carving-wax models.
11.4 Stone risk: The customer bears the risk of damage, discolouration, cracking or loss of gemstones, semi-precious stones and other inserted materials during thermal casting. Unsuitable stones should be removed before casting. If the customer instructs the Provider to cast stone-set pieces, this occurs at the customer’s express risk and the customer indemnifies the Provider against related liability.
11.5 Customer-owned metal: By placing the order, the customer confirms that it owns the metal supplied or is authorised to dispose of it. The required alloy, including processing loss, must be supplied when the order is placed and no later than before completion. Technically unavoidable losses from melting, burn-off, oxidation and slag are borne by the customer. The Provider is not liable for contamination from unknown or incorrectly declared materials, for the accuracy of fineness information supplied by the customer or its supplier, or for analysis costs.
11.6 Metal account and settlement: Precious metal supplied by the Provider is charged at the spot price on the date of performance plus the agreed trading surcharge. Residual quantities may be credited to an internal metal account or released physically on request, subject to the current minimum quantity. The customer must balance a metal account immediately on demand. If the purchase price for fine metals changes after an invoice becomes due and remains unpaid, the Provider may make an additional charge at the current daily rate. If the customer is in default and has a metal-account credit, the Provider may offset the claim against the credit at the current daily rate.
11.7 Storage and destruction of moulds: Moulds created by the Provider remain its property unless expressly agreed otherwise in writing. If mould-making costs are charged to the customer, ownership passes to the customer. Moulds are stored with care and are available only to the party that supplied the model for repeat orders. The customer may demand release unless in payment default; release or transfer may require a separate written agreement and fee. After five years without a repeat order, the Provider may destroy moulds without liability and will, where possible, inform the customer beforehand.
11.8 Cancellation and compensation: If an order is cancelled after production begins, at least 10% of the net order value is charged as compensation, plus all material and third-party costs incurred by cancellation. If production is complete, the full order value is due. The customer may prove that no loss or a substantially lower loss occurred, and the Provider may prove a higher actual loss.
11.9 Delay in acceptance: If finished goods are not accepted within four weeks after notice of completion, the Provider may charge storage at 0.5% of the net order value for each commenced month, capped at 5%. Either party may prove higher or lower storage costs. After a further three months of non-acceptance, the Provider may withdraw and dispose of the goods elsewhere; payments already made are refunded after deduction of costs.
11.10 Model protection and intellectual property: The Provider undertakes to protect customer models. The customer warrants that ideas underlying its models are its own intellectual property or are used under licence and must provide evidence of the licence on request. The customer indemnifies the Provider against third-party claims arising from infringement by customer-supplied materials.
11.11 Assignment of IP on late payment – business customers only: In the event of late payment, the customer assigns to the Provider any intellectual-property rights it may hold in models handled by the Provider and the underlying designs, samples and ideas. The Provider accepts the assignment. It serves solely as security and is subject to a condition subsequent upon full payment of all outstanding claims.
11.12 Refusal of performance on late payment: If payment is overdue, the Provider may reject new orders and withhold ongoing production and deliveries until all outstanding claims are settled.
12. Consumer protection for casting and custom orders
12.1 Consumers who place casting or custom manufacturing orders with JFD – Jewelry, Function & Design have the same rights described in clauses 7 and 9. The B2B provisions in clause 11 do not apply insofar as they would restrict statutory consumer rights.
12.2 Before production begins, consumers receive a written order confirmation describing the service, material, costs and expected delivery time.
12.3 Custom casting orders for consumers are payable solely by advance bank transfer, and production begins only after full payment.
12.4 Before ordering, consumers are expressly informed that the right of withdrawal is excluded under section 312g(2) no. 1 BGB for cast products individually made to customer specifications. Express consent is obtained before production.
12.5 Raw castings are also supplied to consumers without further processing unless expressly agreed otherwise in writing. Consumers are informed of this condition before ordering.
12.6 The stone risk and the risk associated with carving-wax, plotter-wax or CAD wax models are borne by the consumer only where the consumer was clearly informed before ordering and expressly consented. Statutory warranty rights for defects attributable to the Provider remain unaffected.
13. Consumer dispute resolution
The Provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
14. Data protection
Personal data is collected and processed in accordance with the Provider’s privacy policies:
The privacy policy forms part of these GTC.
15. Final provisions
15.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this applies only insofar as it does not deprive them of mandatory consumer protection in the country of their habitual residence.
15.2 For contracts with merchants, legal entities under public law or special funds under public law, the courts at the Provider’s registered office in Penzberg have jurisdiction. The Provider may also bring proceedings at the customer’s registered office. Statutory jurisdiction applies to consumers.
15.3 If any provision is or becomes invalid or unenforceable, the remaining provisions remain effective. The invalid provision is replaced by a valid provision that most closely reflects its economic purpose.
15.4 These GTC may be provided electronically and accepted electronically, including by a checkbox in checkout or confirmation email. Electronic consent constitutes legally binding acceptance.
15.5 The Provider may amend these GTC with effect for the future. Existing contracts remain unaffected. The current version is available on the Provider’s websites.
Last updated: August 2026 – Aureon Systems GmbH, Kurfürst-Max-Siedlung 1b, 82377 Penzberg | HRB 309146, Local Court of Munich