Refund policy

We grant consumers a 14-day right of return. This means that as a consumer you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, unused, labelled, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, you can contact us at info@argentium-shop.com. Alternatively, you can simply fill out this sample form and send it to us: Withdrawal Form (english version on page 2)

Please note that returns must be sent to the following address

Simon Eichbichler & Nikolas Maier GbR
Kurfürst-Max-Siedlung 1b
82377 Penzberg
Germany

If your return is accepted, you will receive a return label from us as well as instructions on how and where to send the parcel.
Please note that you will have to bear the direct costs of returning the goods yourself. Items that are returned to us without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at info@argentium-shop.com at any time.


Damages and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged or if you have received an incorrect item so that we can evaluate and fix the problem.

Exceptions / items not eligible for return

Certain items cannot be returned, e.g.:

custom-cut wire, sheet metal and chains, perishable goods (e.g. food, flowers or plants), custom-made products (e.g. special orders or personalised items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.

Translated with DeepL.com (free version)

Unfortunately, we cannot accept returns of promotional items or vouchers.

Exchanges

Returning the item you received is the fastest way to get the item you want. If the return is accepted, you can purchase the new item in a separate purchase.

European Union - 14-day cancellation period

Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it, unworn, unused, labelled and in its original packaging. You will also need the receipt or other proof of purchase.

 

 

Refunds

We will notify you as soon as we have received and checked your return and let you know whether the refund has been authorised or not. If authorised, you will receive an automatic refund to your original payment method within 10 working days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 working days have passed since we authorised your return, please contact us at info@argentium-shop.com.